1. Who we are
This Privacy Policy explains how ZUMMO LONDON LIMITED ("Zummo London", “we”, “us”, “our”), company
number 04262350, registered office at 6 Manor Courtyard, Ogbourne Maizey, Marlborough, SN8 1RN,
collects, uses and protects personal data when you visit www.zummolondon.co.uk (the "Website"), contact
us, or enter into an arrangement with us for the loan, purchase or supply of juicing machines and fruit.
We are the “controller” of the personal data described in this policy for the purposes of UK data protection
law. ICO registration number: [ICO registration number, if applicable].
2. Personal data we collect
We may collect and process the following categories of personal data:
● Contact details: name, job title, company/venue name, postal address, email address and telephone
number, for example when you submit an enquiry, request a free-on-loan machine, ask about
purchasing a machine, or contact us for support.
● Order and account information: details of machines loaned or purchased, fruit and consumable
orders, delivery addresses, billing details and correspondence relating to your account with us.
● Payment information: where applicable, limited payment details needed to process an order (full card
details are handled by our payment provider and are not stored by us).
● Technical and usage data: IP address, browser type and version, device information, pages visited,
and how you interact with the Website, collected through cookies and similar technologies (see our
Cookie Policy).
● Marketing preferences: your choices about whether you wish to receive marketing communications
from us.
We do not knowingly collect special category data (such as health or biometric data) through the Website.
3. How we collect your data
● Directly from you, when you complete a form on the Website, contact us by phone or email, place an
order, or engage us as a supplier.
● Automatically, through cookies and similar technologies when you use the Website (see our Cookie
Policy for details).
● From third parties, such as the hotel, restaurant or venue you work for, where they provide your
details to us in connection with an order or account.
4. How we use your data and our legal basis
We use your personal data for the following purposes, relying on the legal bases shown:
● To respond to enquiries and provide quotations — necessary for steps taken at your request prior to
entering into a contract (UK GDPR Article 6(1)(b)).
● To set up and manage free-on-loan arrangements, machine sales, and fruit/consumable orders,
including delivery, invoicing and after-sales support — necessary for the performance of a contract
with you or your business (Article 6(1)(b)).
● To maintain business records and comply with tax, accounting and other legal obligations —
necessary for compliance with a legal obligation (Article 6(1)(c)).
● To operate, secure and improve the Website, and understand how it is used — necessary for our
legitimate interests in running and improving our business (Article 6(1)(f)), balanced against your
rights.
● To send you service updates, and, where you have agreed or as otherwise permitted by law,
marketing communications about our products and services — based on your consent (Article
6(1)(a)) or our legitimate interests in the case of existing trade customers, in each case with an easy
way to opt out.
● To comply with our legal and regulatory obligations, and to establish, exercise or defend legal claims
— necessary for compliance with a legal obligation and/or our legitimate interests (Article 6(1)(c) and
(f)).
5. Cookies
The Website uses cookies and similar technologies, including analytics tools, to help it function properly and
to understand how visitors use the Website. Full details of the cookies we use, their purpose, and how to
manage your preferences are set out in our separate Cookie Policy, available on the Website.
6. Who we share your data with
We do not sell your personal data. We may share it with:
● Service providers who support our business, such as IT hosting and website providers, delivery and
logistics partners, payment processors, and analytics providers (for example Google, in connection
with website analytics).
● Professional advisers, including accountants, auditors, insurers and legal advisers, where
necessary.
● Regulators, law enforcement or other authorities, where we are required to do so by law or to protect
our legal rights.
● A buyer or prospective buyer, in the event that we sell or transfer all or part of our business or
assets.
We require any third party who processes personal data on our behalf to keep it secure and to use it only for
the purposes we specify.
7. International transfers
Some of our service providers (for example, certain analytics or hosting providers) may store or process data
outside the UK. Where this happens, we take steps to ensure your data is protected to a standard consistent
with UK data protection law, for example by using providers certified under an approved framework, or
contracts incorporating the UK's International Data Transfer Agreement or Addendum, or by relying on an
applicable adequacy decision.
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to
satisfy any legal, accounting or reporting requirements. As a general guide, we retain enquiry and marketing
data for as long as you remain a prospective or active customer and for a reasonable period afterwards, and
we retain contractual and financial records for [6] years after the end of our relationship, in line with our
statutory obligations. Cookie-related data is retained in accordance with the retention periods set out in our
Cookie Policy.
9. Your rights
Under UK data protection law, you have the right to:
● Access the personal data we hold about you.
● Request correction of inaccurate or incomplete data.
● Request erasure of your data, in certain circumstances.
● Request that we restrict our processing of your data, in certain circumstances.
● Object to our processing of your data, including for direct marketing.
● Request that we transfer certain data to you or another organisation (data portability).
● Withdraw consent at any time, where we rely on consent as our legal basis, without affecting the
lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at info@zummolondon.com or by telephone on 0333
301 5550. We may need to verify your identity before responding, and will respond within one month as
required by law.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data
protection, at ico.org.uk or on 0303 123 1113, although we would welcome the opportunity to address your
concerns directly first.
10. Security
We use appropriate technical and organisational measures to protect the personal data we hold from
unauthorised access, alteration, disclosure or destruction. While we take reasonable steps to protect your
data, no method of transmission over the internet or electronic storage is completely secure, and we cannot
guarantee absolute security.
11. Children
The Website and our services are directed at businesses and are not intended for use by children. We do
not knowingly collect personal data from children.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or
regulatory reasons. Any changes will be posted on this page with an updated 'last updated' date, and, where
appropriate, we will notify you directly.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us
at info@zummolondon.com, by telephone on 0333 301 5550, or by post at 6 Manor Courtyard, Ogbourne
Maizey, Marlborough, SN8 1RN.
